Privacy Policy

Last updated: September 2026

This Privacy Policy explains how ISOS Security ("we", "us", "our") collects, uses and protects any information you provide when you contact us or use our website. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

We only collect the information we need to respond to your enquiry and provide our security services. This may include:

• Your name and the name of your business or organisation
• Your contact details, such as phone number and email address
• The address or location of the premises you would like us to secure
• Details of your security requirements and any information you choose to share when you contact us
• Records of our correspondence with you

When you contact us by phone, text or email, we receive the information you choose to provide in that message.

How we use your information

We use the information we collect to:

• Respond to your enquiry and provide a quote
• Arrange, plan and deliver the security services you request
• Communicate with you about your service, including reporting on incidents where relevant
• Keep records for our legitimate business, insurance and legal obligations

We will never sell your personal data to third parties.

Lawful basis for processing

We process your personal data on the following bases: to take steps at your request before entering into a contract and to perform that contract; for our legitimate interests in operating and promoting our business; and to comply with our legal obligations. Where required, we will rely on your consent, which you may withdraw at any time.

How we store and protect your data

We take appropriate measures to keep your personal information secure and to prevent unauthorised access, loss or misuse. We keep your data only for as long as necessary to fulfil the purposes described in this policy, or as required to meet our legal, insurance and accounting obligations, after which it is securely deleted.

Sharing your information

We do not share your personal information with third parties except where necessary to deliver our services or where we are required to do so by law — for example, liaising with the police or emergency services in connection with an incident at your premises. Any service providers we use are required to keep your information secure.

Cookies and website analytics

Our website may use cookies and similar technologies to help it function correctly and to understand how visitors use the site so we can improve it. You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the website work.

Your rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request that we correct any inaccurate or incomplete data
• Request that we delete your data where there is no reason for us to keep it
• Object to or request that we restrict our processing of your data
• Request the transfer of your data in certain circumstances
• Withdraw consent where we are relying on it

To exercise any of these rights, please contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your data.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us on 07838 679 769 or at isossecurity@gmail.com.

This policy is provided as a general template. ISOS Security should review it and adapt it to its exact data-handling practices, and may wish to have it checked by a legal professional before publishing.